locations and spanning multiple weeks.
Drivers very friendly and helpful
In a sense, I paid nearly $600 for a storage unit (that I could've gotten for $100 offsite anywhere) that was used for less than a month.
I can't say enough about James and the entire process your company has. James was on top of our move from day one and every time he called he had answers for me and a plan of action. James and PackRat made it to where our move was smooth and effortless. I would recommend their services to anyone. Our move was a difficult one, involving multiple states, multiple units, multiple pickup
At the recommendation of Lowes, I used Pack Rat Storage systems to help with a move across town. Pickup went fine, though it took some finagling to get the dates straightened out with them. Once the container was emptied at the new location, I needed the empty picked up. Calling a couple of times, their phone system is kind of a mess with long hold times and numerous disconnects. "I'll do it online" I kept saying to myself, but, I forgot my password (and the recovery email ended up in my spam folder) Next thing I know, I'm being charged for another month's rent, in advance. I fished through my email for the recovery password, scheduled a pickup, and contacted their customer service to see about some sort of credit for the pickup, or something. No help. They pushed me off to their billing department that works very difficult east coast hours. They're not empowered to help the customer, just to take their money.
I can't say enough good things about this company and especially their Operations Manager, Dallas Hearon. He went way above and beyond what was required to help my business with a challenging situation. The facilities are clean and organized and the contents of your pod truly do stay level when they are moved. I can't recommend them highly enough!
I would not recommend PackRat to anyone and will definitely be letting Lowes know about how their recommendation is going to cost them ALL of my remodeling business from here on out.
I used them last year and everything went great, no problem. Plan to use again.
James was on top of it every step of the way. The drivers were always on time and professional. Thank you!
1 800 Pack Rat Moving And Storage is a US Moving Company based in Fremont, California. 1 800 Pack Rat Moving And Storage is located at 44340 Osgood Rd, Fremont, CA 94539, USA.
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